House Rules

These policies are in place to ensure that everyone has a great experience!
If you have any questions or concerns, please let us know.

COVID-19

Masks are now optional for guests and team members. We are more than happy to wear a mask for services as needed, and will automatically do so if you arrive wearing your mask. We reserve the right to reinstate mandatory masks at any time.

Guests with appointments are required to confirm that they do not have symptoms of cold or flu, have not had a positive COV test within 10 days or a known close contact within 7 days. Anyone who answers YES to any of the above will be required to reschedule their appointment. This is incredibly important as our team is greatly impacted if any of us fall ill, regardless of the type of illness.

We are maintaining and exceeding protocols outlined for Personal Service Settings as outlined by Toronto Public Health and the Government of Ontario. 

To protect the privacy of our staff, we will not be disclosing personal medical information, however, we are diligent in doing all we can to ensure this space is safe for our guests and our staff. This includes offering paid sick days, and rapid tests for our team.

We have a zero tolerance policy for anyone being disrespectful, or not following the rules. Failure to adhere can result in an end to our professional relationship in the studio.

RESERVATIONS

If you’d like to make an appointment please fill out this form, email info@hairholistic.ca or call 416-536-2332.

You will receive a confirmation email 72 hours prior to your reservation that includes a mandatory health and safety questionnaire. We must receive the completed form 48 hours before your reservation, otherwise the reservation may be cancelled and a fee charged.

CANCELLATION

Last minute cancellations and reschedules mean that we usually cannot fill that reservation spot, which means a loss for the business, as well as the stylist. We require more than 48 hours notice for any changes, otherwise a fee of 50% of the service will be charged. Cancelling within 12 hours or not showing up will result in 100% of the service being charged.

Three cancellations of an appointment with less than 5 days notice within a year will require a credit card on file to rebook the next appointment.

Thank you for your support and understanding.

LATE POLICY

We want to respect everyones time, our stylists and our guests. To ensure that everyone has a great experience, arriving 15 minutes late or longer may result in a reduced service or rescheduling your appointment. The cancellation policy will still be in effect for these types of changes.

ILLNESS

We want to encourage everyone to take care of themselves! Some of our staff have health conditions that may become more serious even with a simple cold. Should you arrive sick, we reserve the right to refuse service for the safety of our staff and other guests. Thank you!

ENERGY

We ask that you be mindful of the energy you bring into the studio. This is a positive space for both our staff, as well as guests, and we want to ensure it remains that way. Any behaviour that is disrespectful, aggressive, or makes our team feel uncomfortable will not be tolerated.

PERFUMES

We try to remain a scent free space, although a small number of our products contain a light smell. Please refrain from wearing perfumes or scented personal care products before coming in.

ADJUSTMENTS

Should you not be satisfied with your service, please contact us as soon as possible. Complementary redo’s are at the discretion of the stylist and must be completed within 2 weeks of the service. Corrective colour services are exempt from this and all other sessions will be at an additional cost. We do not offer refunds on services.

CHILDREN

We do not use permanent hair colour on children under 12 years old. There are semi permanent options for them. This is due to their bodies handling toxins differently than adults, as well as their hair being softer and more easily damaged. We will give them all the funky cuts they want!